Privacy policy

PRIVACY POLICY AND DATA OUTSOURCING CONTRACT

WHO ARE WE?

Your personal data are processed by Arrive Belgium NV, which is headquartered in Kardinaal Mercierlaan 1a, 9090 Melle (Belgium), as the processing manager according to the legal and regulatory provisions regarding personal data protection. If you have any further question, please contact us by sending an e-mail to privacy@be-mobile.com or getting in touch with our helpdesk.

PRELIMINARY REMARKS ON THE PRIVACY POLICY

Scope of application The current Privacy Policy (hereafter “the Policy”) shall apply between you and Arrive Belgium NV when you use our website (accessible via www.4411.io or any other domain name redirecting the surfer towards this website), our services described in the Terms of Use (available on https://4411.io/en-be/terms-of-use), our 4411 Mobile Application, or yet again, when you contact us by e-mail, phone, fax, or through social media (such as Instagram, Facebook, Twitter or LinkedIn).

Definitions. The meanings of the words written with a capital letter in the current Privacy Policy are given in the Terms of Use (available on https://4411.io/en-be/terms-of-use).

Changes. Arrive Belgium NV reserves the right to modify the current Privacy Policy at any time. Once this occurs, Arrive Belgium NV will advise you in due time and to the extent possible of these changes and of the effective date of these changes. Shall we be unable to notify you of a change in our Privacy Policy, you will be kept informed through our website or our 4411 Mobile Application If you don’t agree to a change of the Privacy Policy, you shall immediately stop using our services and delete the 4411 Mobile Application from your device.

Cookies. For further information on the manner how we process personal data by cookies, you may check our Cookies Policy, available on https://4411.io/en-be/cookie-policy.

The provisions below apply to all End Users and Pro Users who use our Services. Pro Users’ attention is drawn to the data processing agreement in Appendix 3 to the Terms of Use.

ARTICLE 1. WHAT TYPES OF PERSONAL DATA DO WE PROCESS?

1.1. The chart below shows the personal data categories that we process for every type of service provision. Several situations may apply to you simultaneously if you use more than one type of services. In principle, we receive your personal data directly from you or, if applicable, from a Pro User (e.g. your employer), unless stated otherwise below.

	Type of service provision	Categories of personal data that we process
	Communication. If you communicate with us through any communication channel, we shall process:	your identity details: i.e. the identity details which you provide us, e.g. your name. your contact details: i.e. the contact details you send us, such as your e-mail address or phone number. the communication content: i.e. the content of your message, question or claim, although you are requested to avoid providing us sensitive data, such as health details. All the same, shall you provide us sensitive data which aren’t necessary as part of your message, question or claim, we shall filter and delete them to the extent possible. technical details: i.e. technical details on your message, question or claim, such as their date and time or the phone number you used to call our helpdesk.
2.	Website and social media. When you use our website or social media channels, we process:	technical details: i.e. technical details on your visit, including details on the device (laptop, Smartphone, etc.) with which you visited our website or our social media channels. This information includes your IP address, your operating system, your browser type, your geographical position, the web pages’ response time and the possible download errors. other details: i.e. the other details you send us, as for instance, upon creating an account.
3.	Services. When you use our Services, we process:	mandatory account details: i.e. the details required for creating your Easy account, including your name, address, place of residence, e-mail address, phone number and the different activated Services. the employer (unless an objection is raised): i.e. unless you’ve raised an objection against it, the User Pro identity that you’ve associated with the Pro Account, e.g. your employer. additional account details: i.e. other details you send us, such as your language, your payment and billing details, as well as your associated vehicles (with matching names and registration plates) and associated phone numbers (with matching names).
4.	Pro Services. When you use our Pro Services, we process:	mandatory account details: i.e. the details required for creating your Pro Account, e.g. details on the company, the contact person’s name, phone number and e-mail address, the mailing address, billing address, language and different activated Services. additional account details: i.e. other details you send us, such as your language, your payment details, as well as your associated vehicles (with matching names and registration plates) and associated phone numbers (with matching names).
5.	4411 Mobile Application. When you use our 4411 mobile application, we process:	technical details: i.e. technical details on your usage, including details on the device (Smartphone, tablet, etc.) with which you used our 4411 Mobile Application. the geographical position (under consent): i.e. the geographical location where you are, provided that you have given your consent to supply this information.

ARTICLE 2. FOR WHAT PURPOSES AND ON WHAT LEGAL BASIS?

2.1. We will process your personal data only:

a) for the purposes stated in the current Privacy Policy, and

b) if we have a legal basis for doing so.

2.2. The legal bases on which we rely are as follows:

a) Contract – A contract with you that we are supposed to perform, or the steps to follow before concluding a contract with you.

b) Consent – Your free consent, given after being informed of its implications.

c) Legitimate interest – A legitimate interest that we as an organisation have, e.g. the optimising of our service delivery.

d) Legal obligation: A legal obligation to which we are subject.

	Purpose	Legal basis
	Creating and managing your account:we process your personal data in order to create and manage your Easy Account or Pro-Account.	Contract: Upon creating your account, you conclude a contract with us, composed of the Terms of Use which apply to the delivery of our services.
2.	Providing our services: We process your personal data in order to provide you with Services or Pro-Services or in order to answer your questions on this matter.	Contract: Upon using our Services or Pro Services, you conclude a contract with us, composed of the Terms of Use which apply to the delivery of our services.
3.	Marketing: We may process your personal data in order to send you ads related to our products and services and to analyze those ads.	Consent: When checking the box upon creating your account, your give your consent by not making an opposition. You may always withdraw your consent by unsubscribing. See also Article 7.7 of the current Privacy Policy.
4.	Improving your user experience based on your geolocation: We may process your geolocation data via the 4411 Mobile Application to enhance your 4411 Mobile Application user experience. Thus, we may for instance automatically fill out some input fields and provide relevant suggestions (e.g. the closest parking terminal).	Consent: You give your consent for this purpose by stating via your cell phone’s operating system that you permit access by the 4411 Mobile Application to your geolocation data. You can always withdraw your consent from your cell phone’s settings.
5.	Improving our products and services:We may process your personal data in order to analyze and enhance our products and services.	Legitimate interest: We do our best to enhance your user experience by continually analyzing and improving our products and services.
6.	Protection: We may process your personal data in order to protect the security of our systems and of your data as well as we can, e.g. by performing a backup.	Legitimate interest: We strive to protect our systems and your personal data as well as we possibly can.
7.	Informing yourself: We may process your personal data in order to inform you about our products and services and, more precisely, about the changes brought to our prices, Terms of Use, Privacy Policy or Cookies Policy.	Legitimate interest: We strive to keep you informed about the changes brought to our products and services which you should be aware of.
8.	Protection of our interests or those of third parties: We may process your personal data in order to protect our legitimate interests or those of third parties if the use you make of our products or services constitutes a breach of our Terms of Use or if you jeopardize or threaten to jeopardize the security of either our systems or those of third parties.	Legitimate interest: We strive to protect our interests as well as those of third parties.
9.	Request from the authorities: We may be legally obliged to process your personal data or to send them to an appropriate judicial authority, or its representatives, following their reasonable request, or to the police on our own account if we have founded suspicions that the use you make of our products or services constitutes a misdemeanor.	Legal obligation: In some cases, we may be obliged to process your personal data in order to fulfill a legal obligation.
10.	Other legal obligations: We may equally be obliged to process your personal data in order to fulfill a legal obligation to which we are subject, e.g. an accounting obligation.	Legal obligation: In some cases, we may be obliged to process your personal data in order to fulfill a legal obligation.

ARTICLE 3. WITH WHOM DO WE SHARE YOUR PERSONAL DATA?

3.1. We may send your personal data to other entities belonging to Arrive Belgium NV and we may also call upon third parties to process your personal data for the purposes described in Article 2 above, for example:

a) To make our website available to you (e.g. a hosting provider); or

b) To show you our ads (e.g. a marketing company); or

c) To process your Session (e.g. an affiliated city, municipality, parking garage and/or mobility service with which Arrive Belgium NV cooperates, including the service provider(s) to whom the affiliated city or municipality has granted the provision of Partner Services on a concession basis); or

d) To process your payment (e.g. a payment service provider); or

e) To check your data (e.g. the FPS Social Security in order to check the validity of a parking card for people with disabilities).

3.2. These third parties may only process your personal data in accordance with ourinstructions if they act as a processor. We equally guarantee that all these third parties have been selected with due care and are committed to ensuring the security and integrity of yourpersonal data.

3.3. We may also share your personal data with cities and municipalities where you have parked or charged your vehicle, or with a service provider appointed by those cities and municipalities, so that we can provide our services to you and so that the cities and municipalities know that you have paid for your parking session. Your personal data may also be used by these cities and municipalities for, among other things, the enforcement of the parking policy, the investigation of a dispute or complaint, or the preparation of reports and statistics. The cities and municipalities process these personal data under their own responsibility. In any case, the cities and municipalities only have access to the personal data relating to their territory. If you would like more information about processing by cities and municipalities, we recommend that you consult the parking regulations of the city or municipality concerned.

3.4. We may be legally obliged to send your personal data to competent authorities or their representatives, to judicial authorities, to public authorities or government agencies, including to relevant data protection authorities, in order to comply with a legal obligation as stated in Article 2.

3.5. We will not share your personal data in identifiable form with any third party other thanthose mentioned in Articles 3.1 and 3.2 without your express consent. We may, however, send anonymised and/or aggregated data to other third parties, who may use these data to improve our services and the marketing of them.

ARTICLE 4. WHERE DO WE PROCESS YOUR PERSONAL DATA?

4.1. Your personal data are essentially processed within the European Economic Area (EEA).

4.2. In order to process your personal data for the purposes outlined in Article 3 above, we may also transfer your data to third parties processing them on our behalf outside the EEA. Any entity outside the EEA processing your data is required to observe adequate safeguards regarding the processing of your personal data. Such safeguards may arise from:

a) an adequacy decision of the European Commission; or

b) contractual safeguards.

4.3. We may transfer anonymised and/or aggregated data to third parties outside the EEA. If such a transfer occurs, we will make sure that there are safeguards in place to ensure the security and integrity of your data and all rights regarding your personal data that you have under applicable legislation.

ARTICLE 5. FOR HOW LONG DO WE PROCESS YOUR PERSONAL DATA?

5.1. Your personal data will only be processed for as long as necessary for the purposes stated in Article 3 to be fulfilled or, if applicable, until the moment you withdraw your consent. The withdrawal of your consent may mean that you unable to use all or part of our websiteor of our Mobile Application 4411.

5.2. We will de-identify your personal data when they are no longer necessary for the purposes described in Article 3 above, except in the case of:

a) a higher interest on the part of Arrive Belgium NV, or another third party, in keeping your personal data in identifiable form; or

b) a legal or regulatory obligation, or court or administrative decision preventing us from de-identifying your personal data.

ARTICLE 6. HOW DO WE PROTECT YOUR PERSONAL DATA?

6.1. We will take the relevant technical and organisational measures to protect your personal data against unlawful access and theft, as well as accidental loss, falsification or accidental destruction. However, you understand that the obligation to protect your personal data is a best effort obligation. Access to your personal data will be granted to our personnel or third- party personnel purely on a ‘need to know’ basis and will be subject to the relevant privacy obligations.

ARTICLE 7. WHAT ARE YOUR RIGHTS?

7.1. Access right. You have the right to be informed of whether or not we process your personal data, and if that is the case, to have access to these data.

You may exercise this right by consulting your profile via your Easy Account or Pro Account. You may also exercise it by submitting a request to us as described in Article 7.8 of the current Privacy Policy. We reserve the right to charge you a reasonable administrative fee for successive repeated requests which are clearly submitted to harm or affect us.Each request should specify the processing activity for which you wish to exercise your access right and the data categories that you wish to consult.

7.2. Right of rectification. You have the right to correct your personal data, i.e. to ask forinaccurate data regarding you to be corrected for free.

You may exercise this right by modifying your profile via your Easy Account or Pro Account. You may also exercise it by submitting a request to us as described in Article 7.8 of the current Privacy Policy. If you submit a rectification request by e-mail or by letter, it should be accompanied by proof of the inaccuracy of the data.

7.3. Right to erase data. You have the right to erase your personal data, i.e. to ask for them to be erased if they are no longer necessary in the light of the purposes mentioned in Article 3 above or if you withdraw your consent for their processing.

You may exercise this right by closing your Easy Account or Pro Account via your profile settings. You may also exercise it by submitting a request to us as described in Article 7.8 of the current Privacy Policy. However, you must keep in mind that, if such a request issubmitted, we will take account of:

a) our interests and those of third parties, which may outweigh your interests; or

b) any legal and regulatory obligations or court or administrative orders that prevent us from erasing your data.

7.4. Right of restriction. You have the right to restrict the processing of your personal data instead of erasing them, i.e. to ask us to restrict the processing of your data if:

a) we are engaged in checking the accuracy of your personal data; or

b) the processing is illegitimate and you object to the erasure of your personaldata; or

c) you need your personal data to assert, exercise or defend your legal rights, whereas we no longer need your data for the purposes mentioned; or

d) we assess whether our interests outweigh yours when you exercise your right of objection.

7.5. Right of objection. You have the right at all times to object to the processing of your personal data for direct marketing purposes. In all other cases, you have the right to object to the processing of yourpersonal data if:

a) the processing is based on our legitimate interest; and

b) you are able to demonstrate that there are serious and justifiable reasons regarding your specific situation justifying such an objection; and

c) our legitimate interests do not prevail over your interests.

7.6. Right to data portability. You have the right to data portability, i.e. you can obtain from us all the personal data you provided to us in a structured, commonly used and machine-readable form if your data are processed by automated means and based on your consent or on a contract concluded with you.

7.7. Right to withdraw consent. If the processing of your personal data is based on your consent, you always have the possibility to withdraw your consent as described in Article 2 of the current Privacy Policy. You may unsubscribe at any time in order to stop receiving e-mails informing you about our products and services. However, as long as you have an Easy Account or Pro Account, we will continue to send you essential e-mails. For example, we regard e-mails informing you aboutchanges to our prices, Terms of Use, Privacy Policy or Cookies Policy as essential.

7.8. Submitting a request. If you wish to exercise one of the above rights, it is possible, in some cases, to do so in your Easy Account or Pro Account settings. You may also submityour request by sending an e-mail to privacy@be-mobile.com. We will acknowledge receipt of your request. If your request is accepted, we will fulfil it as soon as reasonably possibleand within thirty (30) days from the receipt of the request at the latest.

ARTICLE 8. CONTACT DETAILS AND COMPLAINTS

8.1. If you have any question or complaint regarding the way we process your personal data, you may contact us by sending an e-mail to privacy@be-mobile.com or a letter to Arrive Belgium NV, Kardinaal Mercierlaan 1a, 9090 Melle (Belgium).

8.2. You always have the right to make a complaint to the relevant data protection authority.